Job Description

Become a part of our caring community and help us put health first

The Cloud Solutions Engineer 2 Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. The Cloud Solutions Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture. May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Collaborates with product managers and engineers to develop specifications for new cloud based products/services, applications and solutions. Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Also responsible for processing move/add/change requests pertaining to telephony systems. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Key Responsibilities

• Design, deploy, and maintain cloud solutions in alignment with enterprise architecture standards and business requirements.
• Evaluate, recommend, and integrate cloud services and technologies to meet evolving organizational needs.
• Implement automation for cloud resource provisioning, configuration management, and monitoring using tools such as Terraform, Ansible, or similar.
• Ensure cloud environments adhere to security, compliance, and governance requirements.
• Collaborate with application and infrastructure teams to migrate existing workloads to the cloud and optimize post-migration performance.
• Monitor performance, troubleshoot issues, and optimize cloud resources for cost-effectiveness, scalability, and reliability.
• Develop and maintain technical documentation related to cloud architectures, operational processes, and policies.
• Provide technical guidance and mentorship to peers and stakeholders, facilitating knowledge sharing and best practices.
• Administer and maintain telecommunications equipment and systems, ensuring effective operations and vendor management.
• Process move/add/change requests pertaining to telephony systems.
• Apply understanding of department, segment, and organizational strategy to support alignment of telecommunications and cloud solutions with business goals.
• Make decisions regarding work methods, occasionally in ambiguous situations, with minimal direction and guidance when needed.
• Follow established guidelines and procedures for both cloud and telephony operations.

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree in Computer Science or related field
• 3-5 years of experience in systems analysis or application programming development
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Demonstrated experience with major cloud platforms (AWS, Azure, Google Cloud) and contact center as a software, Genesys preferred.
• Proficiency with cloud automation, orchestration, and configuration management tools.
• Technical knowledge of telecommunications equipment, systems, and vendor capabilities.
• Understanding of network, security, and identity management within cloud and telephony environments.
• Strong problem-solving, analytical, and communication skills.
• Ability to operate independently, applying judgment in ambiguous situations, and adhering to organizational procedures.

Preferred Qualifications

• Experience with a JavaScript runtime or framework, such as Node.js or Express.js.
• Master's Degree

Additional Information

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$89,000 - $121,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Application Deadline: 12-10-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

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