Job Description

Job Description:

We are seeking a talented and detail-oriented professional to manage key client accounts, improve online reputations, and oversee various online presence campaigns. This role requires a proactive problem-solver with exceptional communication skills who thrives in a fast-paced, collaborative environment.

Responsibilities:

Online Reputation Management:

• Manage and enhance clients’ online reputations across platforms such as Google, social media, and review sites.
• Monitor and respond to online reviews, remove negative/false content, and implement strategies to improve overall star ratings.
• Address and mitigate unwanted online content, such as news articles, court records, and YouTube videos, adhering to platform-specific guidelines.
• Stay updated on changes to review platforms and search engine algorithms to develop innovative tactics that support client goals.

Campaign Oversight:

• Develop and execute comprehensive strategies, including building websites, creating and managing content, and overseeing social media accounts.
• Research and pitch content opportunities aligned with clients’ brand and campaign objectives.
• Edit and proofread content for accuracy, brand alignment, and SEO optimization.
• Oversee project workflows, including managing content pipelines and budgets.

Client Communication:

• Act as the primary liaison between clients and internal stakeholders, providing regular updates via email or virtual meetings.
• Deliver detailed monthly reports on campaign progress, results, and recommended strategies.

Collaboration & Innovation:

• Work closely with an international team to meet evolving client needs, develop standard operating procedures, and implement system improvements.
• Contribute ideas to enhance services and adapt to challenges in a dynamic environment.

Requirements:

Communication Skills:

• Exceptional written and verbal communication skills are essential, with experience in professional writing and customer service preferred.
• Ability to craft professional, error-free emails and explain complex concepts clearly.

Problem-Solving & Adaptability:

• Demonstrated ability to troubleshoot issues, adapt to unexpected challenges, and proactively find effective solutions.
• Capacity to follow detailed processes while introducing creative strategies to improve results.

Organizational Skills:

• Strong time management and ability to handle multiple client accounts, tight schedules, and varied responsibilities.

Empathy & Care:

• Sincere commitment to clients’ reputations, managing expectations transparently, and treating client goals as your own.

Collaborative Mindset:

• Thrives in a team-oriented environment, willing to step up and contribute wherever needed.

Preferred Skills & Tools:

• Familiarity with tools such as Google Workspace, Slack, Monday.com, Upwork, Vendasta, Fiverr, Calendly, and Scribehow is beneficial.
• Experience with SEO tools, generative AI (e.g., ChatGPT), Google Search Console, Knowledge Panels, Autocomplete, and Google’s Results About You tool is also a plus.

Reputation Resolutions (ReputationResolutions.com), an award-winning online reputation management firm based in the Greater Denver Area, is seeking a Digital Account Manager. Since 2013, the Reputation Resolutions team has successfully helped thousands of clients improve, protect, and manage their online reputation. Our clients include Fortune 500 companies, executives, small to medium-sized businesses, celebrities, politicians, doctors, lawyers, and many more.

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